Join Flight Centre Travel Group as a Senior to Principal AI/Machine learning Engineer and play a pivotal role in shaping the future of AI-driven travel. In this senior position, you will drive the design, development, and deployment of cutting-edge AI solutions across machine learning, generative AI, intelligent agents, and agentic workflows. You'll influence enterprise-wide AI strategy, build scalable platforms and capabilities, and lead a high-performing team to deliver innovative solutions that enhance customer experiences and business outcomes at global scale.

DAY TO DAY YOU WILL

• Lead the development and product ionisation of machine learning models, LLM-powered systems and agent-based applications
• Define and build end-to-end MLOps capabilities including CI/CD, model registry, monitoring, drift detection and retraining pipelines
• Establish LLMOps standards covering context engineering, evaluation pipelines, safeguards, red teaming and policy guardrails
• Architect and build AI agent workflows, orchestration layers, gateways and endpoints to enable secure and scalable AI solutions
• Design and govern MCP servers and agent communication protocols to ensure interoperability, scalability and security
• Implement observability practices across machine learning and generative AI systems, including reliability, latency, evaluation and cost monitoring
• Drive scalable machine learning infrastructure, feature stores and data platforms using Databricks
• Oversee Kubernetes-based deployments and cloud-native AI infrastructure
• Partner with senior stakeholders to prioritise and deliver multiple high-impact AI initiatives
• Coach, mentor and grow a high-performing AI engineering team

YOU'LL BE PERFECT IF YOU HAVE

• 5+ years' experience delivering production-grade machine learning or AI systems with proven commercial impact
• Experience building AI agents or LLM-powered applications in production environments
• Strong hands-on expertise in ML infrastructure, distributed systems and scalable AI architecture
• Experience building and governing AI agent platforms, including tool orchestration, gateways and endpoints
• Familiarity with MCP servers and emerging agent communication protocols and standards
• Experience developing evaluation frameworks, governance controls and safety mechanisms for LLM and agent-based systems
• Deep knowledge of Python, modern AI/ML frameworks and Databricks
• Strong expertise in Kubernetes and cloud-native production environments
• A degree in Computer Science, a related field, or equivalent practical experience

What you will enjoy:

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
• Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
• Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
• Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
• Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
• Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
• Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
• Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
• Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Irreverence. Ownership. Egalitarianism.