At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!

As the Machine Learning Engineer at FCTG, will design and productionise advanced AI systems that operate reliably at scale, spanning classical machine learning, generative AI, and agentic workflows. Working within a highly technical team, you will help evolve our enterprise AI platform through robust ML and LLM systems, strong MLOps and LLMOps standards, and production‑ready safeguards.

If you're looking for a role that offers hands‑on impact, modern tooling, and the opportunity to shape how AI is delivered across the organisation, we encourage you to apply!

Day to day:

Design, develop and productionise machine learning models, LLM‑powered systems and AI agent applications
Build end‑to‑end MLOps pipelines including CI/CD, model registries, monitoring, drift detection and retraining
Implement LLMOps workflows covering context engineering, automated evaluation, safeguards and guardrails
Develop AI agent workflows, endpoints, gateways and orchestration layers enabling secure tool usage and structured reasoning
Contribute to MCP server implementation and modern agent communication protocols
Implement strong observability across ML and GenAI systems, including reliability, latency, evaluation metrics, usage and cost tracking
Build scalable ML infrastructure and AI‑optimised workflows
Deploy and optimise workloads in Kubernetes and cloud‑native environments
Collaborate with product, engineering and business stakeholders to deliver high‑impact AI solutions
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

You'll be perfect for the role if you have:

1–4+ years' experience building and deploying production‑grade ML or AI systems
Strong hands‑on experience across the AI/ML lifecycle, infrastructure and scalable AI architecture
Experience building AI agents, RAG systems or LLM‑powered applications in production
Familiarity with agent endpoints, gateways and tool orchestration patterns
Exposure to MCP servers and emerging agent protocols
Experience implementing evaluation frameworks and safety mechanisms for LLM systems
Deep knowledge of Python and modern AI/ML frameworks
Experience working with Databricks
Strong understanding of Kubernetes and distributed production systems
Degree in Computer Science or a related field, or equivalent practical experience

What you will enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Irreverence. Ownership. Egalitarianism.

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