Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you're still the people behind every parcel. Whatever your team or role, you're helping grow our people, grow our business and making a lasting impact on the Australian community. You'll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

The AI Solutions Lead within the Freight Services team will work closely with business and data stakeholders to understand complex challenges and deliver advanced analytics and AI solutions that enhance product strategy, pricing, and operational management. The role focuses on enabling data-driven insights across the freight portfolio, modernising the data landscape, and building advanced analytics and AI capabilities. It also involves strategic planning with a product driven mindset providing expert guidance to senior leaders, and fostering strong cross-functional relationships to deliver business value through advanced analytics capabilities.

The position requires product management approach with extensive stakeholder management, cultivating collaborative relationships both within and beyond Freight Services. The Lead also provides expert guidance to senior stakeholders, assisting in strategic planning and addressing intricate challenge.

This role is very similar to an AI Product owner or a Data Scientist where you will be building AI agents on top of related products. It's this person's responsibility to ensure the product is shaped in a way that adds value to the business.

You'll also -

• Responsible for advanced analytics & AI solutions from requirements through to delivery.
• Own the performance of your AI solutions by defining success criteria with stakeholders, monitoring and reporting on key performance metrics, driving continuous improvement and overall being obsessive about the quality and impact of your services to ensure business outcomes.
• Support the delivery of strategic insights, definition of the future state solutions & tooling, FS strategy, design, policies, framework.
• Define and deliver advanced analytics & AI solutions in support of actionable strategies to accelerate profitable growth and drive product improvement initiatives to meet corporate objectives on profit growth.
• Work with business stakeholders, data science, engineering, and IT delivery teams to design solutions, including MVP and experiments to validate and iterate quickly, ensuring that the business goals and performance metrics are clear and measured along the way.

About you

We are seeking someone who can use their strong influencing skills to collaborate with our senior leader from our Freight Services, Pricing, AI, Business Analytics and Customer Experience Transformation teams. Ideally, you can develop AI solutions to enhance our Freight Services business.

You'll also need -

• Hands on experience with Data Science, Machine Learning or AI Product Ownership/Development.
• Demonstrated successful delivery of strategic analytics projects from conception to implementation and realisation of tangible benefits
• Strong stakeholder management, business acumen, consulting and business prioritisation skills
• Highly developed skills and experience in creating, testing, and implementing machine learning, Data Science or AI solutions and realising business outcomes
• Data literacy skills with proficiency in BI tools and Data Warehousing a bonus for this role

How we'll deliver for you -

• You get ownership over making product decisions
• Collaborate with down to earth stakeholders from our freight business and deliver AI solutions for them where you can genuinely see the impact

All walks, one route

It takes a lot of us to deliver for every Australian – and it's important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose. We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees.

We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you've got questions about accessibility, reach out to our Diversity & Inclusion team at i***@***********.au or on 0* **** ****.