Purpose

The Chief Data and AI Officer drives data, AI, and automation capability across Global Business Services (GBS), accelerating enterprise-wide adoption of intelligent automation, AI insights, and data-driven decision making. The role shapes a shared vision, delivers measurable value through strategic automation and platform optimisation, and plays a critical role in GBS transformation. Success depends on strong change leadership, cross-functional influence, and the ability to scale proven capabilities.

Primary Accountabilities & Objectives

Team & Change Leadership

• Build a high-performing culture and address integration challenges between automation and data teams
• Define clear roles and pathways and strengthen collaboration across key business, technology, and risk functions

Strategic Leadership & Financial Ownership

• Deliver a three-year roadmap focused on high-value opportunities
• Own financial performance, ROI, and chair the Investment Committee

Automation & AI Strategy

• Drive intelligent automation across finance, technology, and people & culture processes
• Champion AI adoption across enterprise platforms and manage a balanced pipeline of quick wins and long-term initiatives
• Support the AI Enablement Board and ensure responsible AI use

Platform Optimisation & AI Enablement

• Establish integration patterns and reusable components
• Identify and adopt underused AI and automation features
• Maximise platform value through predictive analytics, automated fulfilment, and AI-powered self-service

Enterprise Data Strategy & Governance

• Lead enterprise data strategy with privacy, security, and compliance by design
• Build unified data platforms and mature governance capabilities
• Enable AI through high-quality datasets and promote data literacy and self-service analytics

Stakeholder Management & Influence

• Build strong executive relationships and present business cases to senior leadership
• Influence decisions across functions and regions while managing competing priorities

Value Realisation & Performance Management

• Drive adoption and change to ensure forecast benefits are achieved
• Establish measurement frameworks, transparent reporting, and dashboards
• Hold teams accountable for business outcomes

Experience

• 10+ years in data, AI, automation, or digital transformation with leadership of enterprise-scale initiatives and teams of 10+
• Strong experience in financial performance management, driving ROI, and delivering measurable value
• Deep knowledge of intelligent automation, AI/ML, data platforms, governance, integration patterns, privacy, and security
• Ability to influence without authority and operate across complex, multi-country environments
• Strong understanding of platforms including Workday, ServiceNow, and UiPath

Education & Qualifications

Bachelor's degree in information technology, computer science, or a related field, with certifications in data management, AI, automation platforms, or project management.

What you'll Enjoy:

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
• Development: Individualised Learning & Development pathway options
• Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
• Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
• Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

We value you

Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Irreverence. Ownership. Egalitarianism.