Build Technology That Shapes How Guests Experience Travel

At TFE Hotels, we're reimagining how technology supports guests before, during and after their stay. From booking and loyalty to in‑stay services and operational workflows, our digital ecosystem plays a critical role in how millions of travellers experience our brands.

We're looking for a Senior Digital Systems Engineer – AI & Automation to design, build and evolve the intelligent systems and automations that sit behind our guest experience and marketing platforms.

This is a hands‑on, high‑impact role where systems engineering meets AI‑driven automation and modern DevOps practices. You'll help shape an agent‑enabled digital stack, using AI, integrations and workflow automation to improve reliability, speed, security and delivery velocity across our digital and operational environments.

What You'll Make Happen

Guest Experience & Digital Enablement

• Identify friction points across guest journeys and design system‑level improvements across web, mobile and operational touchpoints.
• Enhance booking, check‑in, CRM, loyalty and in‑stay digital experiences through smarter integrations and automation.
• Support scalable, reliable guest‑facing systems that prioritise performance and resilience.

Systems, Integrations & Automation

• Build and maintain lightweight backend services, scripts and integration components.
• Design and implement API‑driven and event‑based integrations across marketing, operations and hotel systems.
• Create workflow automations that reduce manual effort and improve operational efficiency for internal teams.

AI Pipelines & Agentic Workflows

• Design and orchestrate AI‑driven workflows that automate reasoning, coordination and task execution across systems.
• Implement agent‑based patterns that support autonomous, multi‑step processes while ensuring safety and observability.
• Apply AI thoughtfully to improve development, diagnostics and solution design.

DevOps, Reliability & Governance

• Implement CI/CD pipelines, deployment automation and environment management practices.
• Support monitoring, observability and performance analysis to keep systems healthy and reliable.
• Ensure security, privacy and data governance standards are met, including validation of AI‑generated outputs.

Collaboration & Influence

• Partner closely with Product, Marketing, Operations and Engineering teams to deliver integrated solutions.
• Support troubleshooting and continuous improvement across live systems.
• Translate complex technical concepts into clear, actionable outcomes for non‑technical stakeholders.

What We're Looking For

• 6–10+ years' experience in systems engineering, integrations, automation or related roles.
• Strong understanding of system architecture, APIs, cloud concepts and modern integration patterns.
• Proficiency in at least one modern programming language (e.g. Python, JavaScript, TypeScript).
• Experience with CI/CD pipelines, version control and deployment workflows.
• Exposure to AI‑assisted development, automation or agent‑based systems.
• Guest‑centric mindset, with a focus on reliability, speed and real‑world impact.
• Clear communicator who collaborates effectively across disciplines.

Nice to have

• Experience with guest‑facing or hospitality platforms (PMS, POS, booking, CRM, operational systems).
• Exposure to agentic AI frameworks, orchestration tools or event‑driven architectures.
• Experience with observability, diagnostics or performance tuning in production environments.

Life at TFE is brimming with possibility. We're the only international hotel group headquartered in Sydney, and we're looking for passionate people ready to dive in and move with us. Today, we have 70+ hotels, seven brands, in eight countries... and we're not stopping there, with new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you're authentic, flexible and talented, you'll find more than you expected, and we'll support you every step of the way.