Camplify Holdings Limited (CHL) is seeking an Improvement Specialist with a keen interest in the application of AI, AI agents and the nexus of technology, CRM and business applications to improve our offerings to both external and internal customers.

This role would suit someone with a technical/engineering background or someone passionate about upskilling into this domain - and is integral in helping us leverage technology to generate outsized outcomes for the business. You will work closely with various teams to implement improvements that align with our mission of making outdoor adventures accessible through innovative technology.

Job Responsibilities

• Guardian of data integrity and workflow automations within the Hubspot CRM and the Phone System (Aircall) for operational teams globally.

• Create automations to gain standardised operational efficiencies around organising incoming tickets, emails and messages via request forms from different stakeholders.

• Undertake research, process mapping and business/data analysis that will assist in identification of improvements 

• Assist in operationalisation of new programs and systems including set up, configuration management, access management, writing of operational procedures and new processes, and training

• Day to day maintenance and management of core systems, including FAQs, Livechat agents, Voice agents and CSAT. 

• Work collaboratively with stakeholders across the business in cross functional teams

• Work in a globally dispersed team to execute a common vision/goal.

Job Requirements

• A keen interest in and practical experience with using AI, LLMs and Agentic AI applications to generate outsized outcomes

• Strong analytical skills and ability to interpret data to drive improvements

• Excellent problem-solving skills and attention to detail

• Ability to work collaboratively with cross-functional teams

• Strong communication and interpersonal skills

• Experience with HubSpot, specifically as a Super Admin for the Service Hub or implementing and optimising HubSpot Service Hub features is a plus

Job Benefits

What's it like working at Camplify?

From Australia’s beaches to the Bavarian Alps, we’re changing the way people explore and experience the world around them. CHL is building an incredible community of RV owners and hirers across seven countries. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

We celebrate the wins, learn from the almosts, and make a point of encouraging cross-cultural, cross-continent collaboration.

Our beautifully renovated Australian HQ is in Wickham, Newcastle, we offer a hybrid working environment (3 in office days per week). Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. 

Sounds good? We also provide:

• A close-knit diverse group of bright, respectful, collaborative team members who love to solve problems and jump on new opportunities;

• Agile, cross-functional teams who value teamwork - from Hackathons to team off-sites, to product roadshows, you get to experience it all;

• Competitive salary and benefits (including additional paid leave to go camping and parental leave)

• Employee Share Ownership Program means we’re all owners of CHL;

• Daily fresh fruit and snacks;

• Remote work and flexible work hybrid model - the best of both worlds!;

• High-touch personalised investment in your continuous career development;

• Social connection focus: Monthly BBQ’s, ping pong competitions and collaboration spaces.