The Role

Customer iQ is part of our Quantium Telstra team and sits at the heart of Telstra's Connected Future 30 strategy, delivering daily predictions of customer sentiment across prepaid, postpaid mobile, and fixed NBN. It has significant reach across the business — informing annual network investment decisions across Australia's largest mobile network and powering next best action served to 280+ retail stores and Telstra's call centres.

This Senior Data Scientist role is focused on putting Customer iQ's outputs to work — taking model predictions and turning them into data products and use cases the business can act on. You'll provide direction to the contributors around you and act as a trusted data science point of contact for both technical and non-technical partners. You'll also work alongside the BAU model build team, supporting them where needed.

What You'll Do

• Putting the models to work: Take Customer iQ's outputs and turn them into data products and use cases that drive real decisions, shaping raw predictions into something that fits how the business works
• Solution design: Work with technical and non-technical stakeholders to build solutions that make model insights easy to understand and use
• Directing the work: Scope and shape work for the contributors on your team, set the pace, and keep things moving
• Stakeholder relationships: Build genuine, trusted relationships with people across the business, both technical and non-technical
• Data science SME: Act as the data science point of reference for the wider Customer iQ team, and support the model build team when needed

What You'll Bring

• Proficiency in Python and SQL
• A solid grasp of predictive modelling (e.g. GBM) — enough to work confidently with model outputs and support others in doing the same
• A track record of turning analytical outputs into data products or use cases that make a real difference
• The ability to explain technical concepts clearly to non-technical people
• Experience delivering data science work end-to-end
• Experience shaping work for others and helping less experienced people grow

Our Values

• Move fast with care — we hustle with humility and heart, even under pressure
• Reach for remarkable — we respectfully challenge the status quo, with courage, passion, and discipline
• Share our superpowers — we recognise, value, and celebrate what makes each of us unique
• Balance tomorrow with today — we weigh short- and long-term trade-offs thoughtfully in our decision-making
• Drive for impact — we own the responsibility to deliver tangible value to our partners and clients

What could your Quantium experience look like?

Working at Quantium will allow you to challenge your imagination. You will get to solve complex business problems using rigour, precision, and by asking great questions — but it also means you can think big, outside the box, and push your problem-solving skills to the max.

By joining the Quantium team, you'll get to:

• Forge your path: So many of our team have moved around different teams or offices. You'll be in the driver's seat, and we empower you to make your career your own.
• Find your kind: Embrace diversity and connect with your tribe — think foodies, dog lovers, readers, or runners.
• Make an impact: Leave your mark. Your contributions resonate, regardless of your role or rank.

Benefits

On top of the Quantium experience, you will enjoy a range of great benefits that go beyond the ordinary, including:

• Flexible work arrangements: Achieve work-life balance at your own pace with hybrid and flexible work arrangements
• Global mobility: As we expand globally, there are lots of exciting opportunities to work abroad with Quantium
• Remote working: Embrace the opportunity to work outside of your assigned home location for up to 30 days every year (eligibility criteria apply).

Apply now and let's forge a better, more intelligent world together!