Do you have a passion to work with customers on their most forward-looking AI initiatives? We are seeking someone interested in researching the impact of, and designing for the human experience in solutions supported by AI.

The Industry Solutions Team is a global organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges. We are lucky enough to research, design & develop with customers to collaboratively innovate solutions tailored to their business needs. In the process, we help shape the future of our own platforms by partnering with our product groups to improve Microsoft product experiences. Our diverse skillsets and curious natures help us foster innovation with our customers and with each other. Fresh perspective is part of how we create meaningful impact in our work and inclusive day-to-day experiences. 

We are looking for an AI Designer with strong human factors, design research, and product design skills to join our expanding team. The ideal candidate not only knows how to inject the best design and research approaches into projects which ultimately result in digital experiences, but is also experienced in working with data to infer insights and to use those insights to inform design decisions. Our focus is on projects where data science is a significant part of the solution so comfortability in this space is necessary. In addition to collaborating directly with customers, you will be working with our cadre of Microsoft Data Scientists, Program Managers, & Engineers to drive human-first outcomes. Our work on projects is often changing and ambiguous, so knowing how to work with flexibility is needed.  

You will need to have the business acumen to understand customer business problem spaces across the varied industries we work in and proactively undertake design research for the purpose of uncovering unstated needs that help define customer solutions. We value Design because we know it gives us a holistic view of how business goals, and human experiences are affected by interactions between data, algorithms, context, logic and interfaces.  

Required qualifications 

• Knowledge of responsible AI principles and artificial intelligence technologies 

• Thorough knowledge of a range of human experience research approaches and methodologies  and evidence of driving tangible outcomes within teams  

• Highly developed design skills, and ability to transform research data and findings into insights and actionable recommendations 

• Proficiency with prototyping tools (specifically Figma), and iterative design processes  

• Able to excel in cross-disciplinary collaboration evangelizing the human experience throughout the product development process 

 Preferred qualifications 

• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 4+ years of experience working in product or service design OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 5+ years of experience working in product or service design 

• OR equivalent experience (e.g., experience using design thinking to solve problems). 

• Industry experience of working across all product stages from discovery to release 

• Experience working as part of geographically dispersed, diverse, and virtual teams 

We are seeking someone who wants to grow, and define new ways of working. If you enjoy being a part of a diverse team, embrace a growth mindset, have a track record of delivering results, and thrive when collaborating with others, then this is the team for you.

At Microsoft, we are seeking people who have a passion for the positive impact technology can have on communities and for making a difference in the world. Within ISE, you will find a wide range of backgrounds, perspectives, personal and cultural experiences which are vital to our success with our customers. It’s an informal, flexible work environment where you’ll be welcome to work from home, our offices, customer sites– wherever is best for you to get your job done. We invest in your health, wellness, and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.

 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, gender (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.