Build the Intelligent Systems Powering the Next Generation of Travel

Travel is being re‑engineered by technology and this role sits right at that intersection. We're a travel technology organization building the platforms, systems and AI‑driven capabilities that power modern travel experiences end‑to‑end. From discovery and booking through to in‑stay experiences and post‑stay engagement, our technology underpins how people move, stay, connect and experience the world.

We're looking for an AI Systems Engineer to design, build and evolve intelligent, highly‑integrated systems that shape the future of travel tech. This is a hands‑on, high‑impact role where systems engineering, AI orchestration and modern DevOps practices come together to create scalable, resilient and adaptive digital platforms.

You'll help define and implement an agent‑enabled technology stack, using AI, automation and integrations to improve speed, reliability, security and delivery velocity across complex, real‑world environments.

What You'll Make Happen

Travel Platform Experience Enablement

• Identify friction and opportunity across digital travel journeys and design system‑level improvements across web, mobile and operational touch-points.
• Enable smarter booking, customer engagement, loyalty and in‑journey experiences through intelligent integrations and automation.
• Support scalable, high‑performance, guest‑ and partner‑facing platforms built for global use.

Systems, Integrations & Automation

• Build and maintain lightweight backend services, scripts and integration components.
• Design and implement API‑driven and event‑based integrations across marketing, commerce, operational and partner systems.
• Create workflow automations that reduce manual effort and unlock efficiency across distributed teams.

AI Pipelines & Agentic Workflows

• Design and orchestrate AI‑driven workflows that automate reasoning, coordination and multi‑step task execution.
• Implement agent‑based patterns that safely support autonomous decision‑making and system interaction.
• Apply AI pragmatically to improve development workflows, diagnostics, operational intelligence and solution design.

DevOps, Reliability & Governance

• Implement CI/CD pipelines, deployment automation and modern environment management practices.
• Support monitoring, observability and performance analysis to keep systems stable, resilient and secure at scale.
• Embed security, privacy and data governance into system and AI design — including validation and guardrails for AI‑generated outputs.

Collaboration & Influence

• Partner closely with Product, Engineering, Commercial and Operations teams to deliver integrated, outcome‑driven solutions.
• Contribute to troubleshooting, incident response and continuous improvement across live platforms.
• Translate complex technical concepts into clear, actionable outcomes for non‑technical stakeholders.

What We're Looking For

• 6–10+ years' experience in systems engineering, integrations, automation or related roles.
• Strong understanding of system architecture, APIs, cloud platforms and modern integration patterns.
• Proficiency in at least one modern programming language (e.g. Python, JavaScript, TypeScript).
• Experience with CI/CD pipelines, version control and deployment workflows.
• Hands‑on exposure to AI‑assisted development, automation or agent‑based systems.
• Product‑ and user‑centric mindset, with a strong focus on reliability, speed and real‑world impact.
• Clear communicator who collaborates effectively across technical and non‑technical teams.

Nice to Have

• Experience with large‑scale consumer or travel‑related platforms (booking, commerce, CRM, operational systems).
• Exposure to agentic AI frameworks, orchestration tools or event‑driven architectures.
• Experience with observability, diagnostics or performance tuning in production environments.

Why This Role Matters

This role isn't about maintaining legacy systems, it's about shaping how intelligent platforms will define the future of travel. You'll work on problems that blend AI, automation and complex real‑world operations, with the opportunity to influence platform direction, technical standards and how AI is applied responsibly at scale.

If you're motivated by building systems that quietly power meaningful, global experiences and want to help define what travel technology looks like next, this role is for you.

Life at TFE is brimming with possibility. We're the only international hotel group headquartered in Sydney, and we're looking for passionate people ready to dive in and move with us. Today, we have 70+ hotels, seven brands, in eight countries... and we're not stopping there, with new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you're authentic, flexible and talented, you'll find more than you expected, and we'll support you every step of the way.