Senior MarTech Consultant: AI-Driven CX & Growth
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Champion customer obsession by creating personalised conversations that deliver exceptional experiences for NAB customers.
Leverage cutting-edge technology and AI-driven optimisation to enhance marketing outcomes.
Be part of a dynamic, collaborative team that values support, engagement, and shared success.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Senior Consultant (MarTech), you will join the Product Management Marketing Tech team that’s doubling down on customer obsession, moving with speed, keeping it simple, owning it and winning together.
Each day, you’ll go above and beyond to:
Communicate and maintain the vision, roadmap, goals and future state experience.
Prioritize initiatives and work streams, ensuring that the highest priority work and tasks within the portfolio deliver strong customer outcomes.
Collaborate closely with the team on objectives, product backlog, and associated deliverables.
Make decisions and drive the team to priorities, balancing trade-offs, and risks.
Represent the portfolio and the work when engaging with senior stakeholders.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
An in-depth understanding of relevant financial products from either a business or technology perspective
Significant experience mobilising and supporting medium to large, cross-functional and self-managing teams to accomplish outcomes
Extensive experience working with agile ways or working and familiarity with human-centred design techniques
Ability to create and convey a vision to key stakeholders and teams, developing it into a shaped roadmap
A passion to play a leadership role, including running workshops throughout the discovery, launch, and operational usage stages of development
Project delivery and knowledge of the software development cycle
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.