ABOUT THE BRANCH

The Government Services Branch (GSB) supports the Department of Finance in achieving its purpose of providing high quality services that enable the Commonwealth to achieve value in the management of public resources for the benefit of all Australians. We deliver Whole-of-Government services to Commonwealth agencies, including developing and supporting the secure telecommunications and digital collaboration needs of the Australian Government.

We provide and manage:

• GovAI, a centrally hosted, secure whole-of-government platform that enables Australian Public Service staff to learn about, experiment with, and use artificial intelligence tools to improve public service delivery.
• GovPlace, a secure, whole-of-government collaboration platform provided by the Department of Finance. It gives agencies a supported PROTECTED-level environment with essential tools and applications for collaboration across government.
• GovTEAMS, a comprehensive whole-of-government collaboration service for the Australian Public Service.
• GovLINK, a secure inter-agency communication service that encrypts all nominated traffic, classified up to the PROTECTED level, between agency internet gateways.
• The Parliamentary Document Management System (PDMS), delivering services to support the management of parliamentary workflow across government.

ABOUT THE OPPORTUNITIES

We're recruiting for several Executive Level 1 roles in our communications and engagement teams. These roles support how we communicate, collaborate and deliver digital services across government.

GovAI Engagement Manager

Are you passionate about how artificial intelligence can transform government services? We are seeking an experienced Engagement Manager to help shape and promote AI adoption across the APS.

In this role, you will:

• Work with stakeholders across government to understand how AI is being used and the value it creates.
• Identify and document, AI use cases that demonstrate tangible benefits and create opportunities to share that information with the APS for reuse
• Promote the adoption of AI by sharing insights, success stories, and emerging best practice across a range of APS communities and forums.
• Support a range of deliverables for GovAI under the APS AI Plan in accelerating AI adoption and supporting capability uplift through the GovAI platform by facilitating codesign sessions, workshops and similar activities.
• Work with experts such as AI engineers and governance experts to create engaging and accurate information for multiple APS audiences.

We are seeking someone with strong communication skills, a strategic mindset, and an understanding of AI in government. If you're ready to drive innovation and help government agencies harness the full potential of AI, we'd love to hear from you.

GovAI Engagement Lead

Are you an energetic communicator with a passion for building communities and supporting innovation across the APS? We are seeking a motivated Engagement Lead to help grow and support a thriving AI community across government. In this role, you'll connect people, coordinate engagement activities, and help participants get the most out of GovAI.

You'll contribute to program success by strengthening awareness, supporting APS participants, and fostering a culture of continuous learning and collaboration.

In this role, you will:

• Develop and implement a strategy to increase awareness and visibility of GovAI across the APS.
• Grow, retain and support an active GovAI community.
• Encourage participation and knowledge-sharing to build a culture of continuous learning.
• Monitor engagement data and provide insights to guide program decisions and improve community activity.
• Identify and recruit participants from a wide range of APS agencies.
• Act as the primary point of contact for participants, providing support and resolving issues.
• Collect and analyse participant feedback to identify opportunities for improvement.
• Work with technical teams to ensure participants receive the resources, tools and support they need.
• Provide advice on engagement strategies to senior stakeholders.
• Collaborate across program teams to ensure engagement activities align with program priorities.
• Represent GovAI at forums, workshops and conferences within and outside the APS.
• Support the trial of GovAI Chat, a universal generative AI application for the APS, through participant support activities and communications materials.
• Lead and support the engagement team to deliver high-quality engagement activities.

Strategic Operations Engagement Lead

Are you a communications and engagement leader ready to make a whole-of-government impact? We are seeking a dynamic Strategic Operations Engagement Lead to drive high-quality engagement across a suite of government digital platforms—including GovPlace, GovAI, GovTEAMS, GovLINK, and PDMS.

You'll build strong relationships, shape strategic engagement approaches, and represent the Government Services Branch across the APS and beyond. If you're strategic, people-focused, and thrive in a fast-paced environment, we'd love to hear from you.

In this role, you will:

• Provide strategic engagement advice to senior stakeholders across government.
• Work closely with multidisciplinary teams to ensure engagement activities align with program priorities and support cohesive delivery.
• Represent the Government Services Branch at forums, workshops, and conferences across the APS and external sectors.

This is your opportunity to help shape how government communicates, collaborates, and delivers digital services to the APS.

GovTEAMS Product Manager

Are you a proactive product leader looking to shape the future of whole-of-government collaboration? We are seeking a skilled and motivated GovTEAMS Product Manager to guide the evolution of one of government's most widely used digital collaboration platforms.

You'll help ensure GovTEAMS continues to meet the needs of users, while supporting emerging strategic priorities—including new initiatives such as the Protected Platform for Government, Anyone Pays, and AI in GovTEAMS. You'll work closely with technical teams, stakeholders and strategic partners to drive meaningful improvements and deliver user-centred digital solutions.

In this role, you will:

• Build a deep understanding of the GovTEAMS platform, including its technical components, business processes and user communities.
• Apply critical thinking to break down complex issues and develop practical, user-centred solutions.
• Translate business needs into clear, actionable requirements for development teams.
• Manage and prioritise the product backlog, ensuring alignment with stakeholder needs and strategic goals.
• Represent the Department of Finance at meetings, forums, and stakeholder engagements.
• Support change and adoption activities to help users understand and embrace new features.

We are looking for someone who thrives in an agile environment, communicates effectively, and brings either product management experience or the capability to excel in the role. If you're passionate about designing user-centred digital services and advancing whole-of-government collaboration, we'd love to hear from you.

DETAILED VACANCY INFORMATION

For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

Eligibility

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
• Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
• We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability. This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other Acts. For clarification please contact the advertising agency.