Senior Manager, Solution Consulting Platform AI& Data (Sydney or Melbourne based)
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Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
This role can be based in Sydney or Melbourne
The Senior Manager,Solution Consulting Platform AI & Data leads the AI pre-sales operating model, overseeing a multi-disciplinary team of AI Architects and AI Engineers responsible for designing and delivering customer-ready POCs, accelerators, and technical assets that drive revenue and adoption of Now Assist, AI Agents, App Engine, Workflow Data Fabric, and RaptorDB.
What you get to do in this role:
- Build, lead, and scale the AI Foundry team (Architects + Engineers) to deliver high-quality, high-velocity POCs across the Platform, AI and Data portfolio.
- Operationalise our POC-led AI presales motion, defining processes, intake mechanisms, prioritisation criteria, and delivery standards for the region.
- Oversee the design and execution of technical POCs, ensuring architectural quality, feasibility, and alignment with customers’ AI and data landscapes.
- Mentor and grow AI Architects and Engineers, maturing both pre-sales skills and hands-on technical capability.
- Partner with sales leadership to shape and back large Platform + AI programs with strong architectural guidance.
- Champion innovation by identifying emerging AI patterns and bringing them into repeatable pre-sales motions.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years in technical presales, solution architecture, workflow automation, or enterprise platform leadership.
- Proven leadership of high-performing technical teams within complex enterprise environments.
- Deep understanding of AI/ML fundamentals (LLMs, agentic automation, vector search, governance, data pipelines).
- Demonstrated experience with ServiceNow Platform: Now Assist, AI Agents, App Engine, IntegrationHub, Workflow Data Fabric, RaptorDB.
- Strong executive communication skills, ability to influence senior stakeholders, and credibility in C-level conversations.
- Experience operating in ambiguous, high-growth environments with the ability to build net-new processes and operating models.
- CSA and CAD required; advanced certs (CTA, CMA, AI-related certifications) preferred.
Success Measures
- Influence on strategic AI pursuits and technical win rate.
- POC/POV effectiveness and efficiency in close rates.
- Reusability and scalability of delivered architectures.
- Effective scaling of the AI Foundry team and uplift in team capability.
- Now Assist adoption rates across region.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.