We are moving beyond experimentation into embedding AI in the workflows that matter most - changing how work gets done in meaningful and lasting ways. At the centre of this is our Enterprise AI Hub: a diverse group of builders across strategy, delivery, product, data and technology, working together to design and deliver practical AI solutions that scale. As we transform how work is done, we are committed to doing so with a strong human-centred lens - ensuring AI improves outcomes for customers, employees and the business while maintaining trust, safety and quality.

About the role

This is a newly established opportunity responsible for developing Medibank's enterprise capability for AI observability, lifecycle governance and operational assurance., starting with Microsoft CoPilot and AI in Microsoft 365. You'll define and configure our tools to monitor AI agents, copilots, models and AI-enabled services; maintain the controls and standards that underpin responsible AI operations; and work with the AI Readiness and Enablement team and Platform Engineering Mastery to develop the tools and processes that enable AI products can be confidently scaled across the organisation. Working across a rapidly evolving technology landscape, you'll own the tools and operating model that enables innovation while managing operational, security, compliance and customer risk in a scaling capability.

What you'll be doing

• Lead the day to day operations of our Enterprise AI platforms in Microsoft 365 alongisde Digital Workplace Enablement, including managing configuration, access, integrations, controls and optimisation
• Provide support, responding to incidents on our Enterprise AI platforms
• Analyse platform adoption, licence and cost, feature utilisation and support trends to identify opportunities and drive improvements in the usage and value we get from our AI tools
• Assess vendor releases and new AI capabilities from our existing platform, ensuring we use them to unlock value and configure them safely
• Define and deliver Medibank's operational tools and standardsto manage our AI technologies Partner with business and technical stakeholders to build a platform that is easy to use to build and adopt AI safely
• Train citizen developers and enable champions to scale adoption of the AI tooling safely
• Establish standards and tools for monitoring AI health, performance, quality, safety, adoption and cost
• Identify opportunities to automate and simplify governance, lifecycle management processes collaboratively with technology and the AI Hub
• Drive operational insight and continuous improvement through meaningful metrics, dashboards and alerting to technical and business teams that support safety, transparency, privacy and compliance
• Adapt and provide input into frameworks and application lifecyle management standards to also govern AI services from onboarding through to retirement
• Ensure all AI services have clear ownership, risk classification, support models and review processes using tools and processes that scale
• Enable technical agent developers, architects, data specialists and delivery partners to convert workflow designs into buildable requirements
• Act as the subject matter expert for AI observability, lifecycle assurance and operational governance
• Provide evidence-based recommendations that influence investment, risk and operational decisions

About you

You're someone who is an SME in enterprise technologies while working to enable consistent innovation and risk reduction. You'll bring a blend of technical depth, operational leadership and influencing technical, AI and governance colleagues, along with a genuine curiosity about how AI can create better outcomes for people and organisations.

You'll likely have experience in:

• Microsoft or AWS configuration tooling, or another code, cloud or technology governance toolset
• Observability, reliability engineering, service management or operational governance within complex enterprise environments
• Demonstrated experience in relevant roles in AI, cloud, platform or data services
• Designing and running observability, monitoring, telemetry, incident management and service assurance capabilities
• AI, technology, quality or security governance, responsible AI or operational risk frameworks
• Power Platform, Copilot Studio, Azure or comparable enterprise technology ecosystems
• Leading cross-functional technical initiatives involving technology, risk, security and business stakeholders
• Developing technical roadmaps, operating models and enterprise-wide capability uplift programs
• An outcome-focus to work, including the ability to understand diverse and ambiguous customer needs, and prioritise this into a roadmap

What it's like to work here

AI is becoming part of how work gets done across Medibank. Joining the AI Hub means working at the intersection of strategy, technology and delivery to redesign workflows, embed AI into everyday work, and help shape the future operating model of the organisation. You'll work alongside a diverse group of builders, learning fast, experimenting responsibly and delivering outcomes that matter.

Why work for Medibank Group?

At Medibank Group, we're creating Australia's healthiest workplace by putting the health, wellbeing and success of our people at the centre of everything we do. We know that when people feel supported, connected and empowered to be themselves, they do their best work. That's why we invest in flexible ways of working, career growth, wellbeing support and meaningful experiences that help our people thrive both professionally and personally.

Be Yourself. Belong Here

We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger. We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we're here to help. You can let us know directly in the application form, or if you'd prefer to discuss before applying, please reach out to us c***@*********** or 0*** **** ****.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work