HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY  

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. 

Benefits and Life at HUB24

Learn more about our employee benefits HERE.

Job Summary:

The AI Enablement Lead is responsible for driving the safe, effective, and value-driven adoption of Artificial Intelligence (AI) technologies across the organisation. Reporting to the General Manager, Technology Solutions, this role plays a critical part in enabling business teams to identify, evaluate, and implement AI opportunities that drive material operational efficiencies, enhance customer experience, strengthen compliance, and support data-informed decision-making within a regulated financial environment.

Responsibilities:

AI Awareness and Advocacy

• Promote understanding of AI technologies — including automation, data analytics, and generative AI — across all business units.
• Communicate the benefits, limitations, and responsible use of AI through briefings, case studies, and internal campaigns.
• Champion an ethical, secure, and human-centred approach to AI adoption consistent with financial industry standards and organisational values.
• Ensure compliance against HUB24’s Group Policies and Guidelines, Governance Frameworks and Risk Taxonomy.

2. Opportunity Identification

• Partner with the business to identify opportunities where AI can streamline processes, improve accuracy, drive material improvements in efficiency or enhance customer outcomes.
• Develop business cases or pilot proposals with clear value metrics, ROI, and risk considerations.

3. Enablement and Support

• Facilitate workshops and training sessions to build AI literacy and confidence among employees at all levels.
• Support teams in trialling AI tools and assist in embedding successful solutions into day-to-day operations.
• Coordinate with internal IT, data, and compliance teams to ensure all AI initiatives align with data privacy, cybersecurity, and regulatory requirements.

4. Governance and Best Practice

• Contribute to the development of the organisation’s AI framework, policies, and standards, ensuring consistency with APRA, ASIC, and privacy obligations.
• Monitor and communicate industry developments, ensuring the organisation remains proactive in managing AI-related risks.
• Track and report on AI adoption metrics, learnings, and business impact to senior leadership.

5. Collaboration and Leadership

• Act as the central point of contact for internal AI-related queries, projects, and training.
• Foster a collaborative culture that encourages experimentation and knowledge sharing across business units.
• Engage with external experts, partners, and vendors to stay informed about best practices and new opportunities in financial services AI.

Requirements:

Essential:

• Strong understanding of AI concepts, technologies, and their business applications in financial services (e.g., automation, natural language processing, predictive analytics).
• Excellent communication, influencing, and stakeholder management skills across diverse teams and levels of seniority.
• Proven experience driving technology adoption, process innovation, or digital transformation initiatives.
• Awareness of financial services regulations, data governance, and compliance frameworks.

Desirable:

• Experience in risk, compliance, or operations roles within financial services.
• Deep understanding of available AI tools such as Microsoft Copilot, ChatGPT, or AI-powered workflow automation platforms.
• Background in change management, business analysis, or innovation leadership.

Success Measures

• Demonstrated increase in AI literacy and adoption across business units.
• Successful delivery of AI-enabled improvements with measurable efficiency, accuracy, or customer experience gains.
• Positive stakeholder engagement and collaboration across the organisation.
• Establishment of an AI community of practice and consistent governance framework for responsible AI use.

The Recruitment Process

• Acknowledgement email once your application has been submitted. 

• Our Talent team will start reviewing your application. If unsuccessful, you will be notified. 

• If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. 

• If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.

• Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you. 

• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. 

• Communication of outcomes to successful and unsuccessful candidates and feedback provided. 

*As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 

2024 Circle Back Initiative Employer – we commit to respond to every applicant. 

Endorsed by WORK180, we are proud to be recognised as an employer of choice for women. 

We have been nominated and placed on the BOSS Best Places to work list. 

Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative

HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you