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Engagement Manager - AI

Macquarie Group
Sydney, NSW
Fixed Term / Full Time

This role is a 6-month contract.

Join a team at the forefront of AI adoption and digital transformation within Banking and Financial Services. The Digital, Design, Data, AI and Engineering team plays a critical role in shaping how technology, data and AI enable better outcomes for our people, customers and business and you will help drive one of the key strategic priorities by accelerating AI adoption and embedding new ways of working across thousands of employees.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you're empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

In this role you will be responsible for translating AI strategy into meaningful day-to-day adoption across Banking and Financial Services by designing and delivering engaging initiatives that build awareness, capability and momentum for AI. You will lead engagement activities end-to-end, support change management for AI initiatives through stakeholder engagement, communications, training and readiness planning, and help drive the rollout of new AI tools in partnership with technology, risk and business teams.

You will manage AI and Digital, Design, Data, AI and Engineering communications, coordinate events and leadership messaging, leverage feedback and sentiment data to measure engagement and identify improvements, and report on adoption outcomes while ensuring delivery remains on track.

Alongside a primary focus on AI adoption, you will also contribute to broader Digital, Design, Data, AI and Engineering engagement activities, including divisional communications, events and leadership programs.

What you offer

  • Experience leading engagement, change management, program delivery, or transformation initiatives, with the ability to drive outcomes in complex and fast-paced environments
  • Strong communication and stakeholder engagement skills, including influencing senior leaders, managing cross-functional relationships, and delivering effective internal communications, events, and campaigns
  • Demonstrated ability to manage multiple priorities, maintain momentum across concurrent workstreams, and deliver high-quality outcomes with strong attention to detail
  • Experience using data, sentiment analysis, feedback mechanisms, AI, and automation to measure impact, inform decision-making, and improve engagement outcomes
  • Curiosity about AI and emerging technologies, with the ability to explain technical concepts to non-technical audiences and experience within technology, transformation, financial services, or digital-focused environments is valuable.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance. We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

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