About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We're growing fast and our ambition is huge – more categories, more locations and more people.

About the Role

As our E-Commerce AI Intelligence Specialist, you will be the architect of our digital engine room. Your mission is to pinpoint the commercial moments that matter, from conversion and traffic to pricing and customer journeys and harness dormant data to drive exponential growth. This isn't a role for incremental tweaks; it's about challenging assumptions and using AI and automation to rewire our ways of working for pace and efficiency. By turning analytics into a force multiplier, you will empower our team to work smarter and faster, ensuring we don't just stay ahead of the AI curve, but define it.

This is a fixed term contract up to 9 months.

Main responsibilities include but not limited to:

• Partner with Digital Leaders across Trading, CRM, and Performance to identify growth drivers and unlock untapped data opportunities
• Map the full end-to-end customer journey, stitching together disconnected data sets to identify and fix friction points and leaky funnels
• Pinpoint where AI and automation can drive commercial growth, operational efficiency, or a superior customer experience
• Rapidly prototype, test, and implement tools and scripts—such as advanced price-scrapers and sentiment analysis bots—to solve real-world business problems
• Build and launch a Command Centre dashboard with real-time trading data and automated alerts to prompt immediate team action
• Bridge the gap between technical and commercial teams by demystifying AI and inspiring a test and learn culture
• Audit and automate manual workflows, specifically targeting DTC stock management and paid search tasks to significantly reduce manual effort
• Deploy optimisation experiments, including personalised landing content and automated offer testing, and share actionable insights
• Surface CRM and loyalty insights to highlight potential for customer retention and lifecycle improvements
• Embed new tools into day-to-day team processes and drive active adoption through workshops and mentoring
• Track and communicate the tangible value delivered, focusing on revenue lift, time saved, and KPI improvements
• Create a Global Playbook to summarise successful solutions and provide a roadmap for scaling across other markets and categories
• Deliver comprehensive documentation to ensure all created tools are sustainably managed and owned by the business

About You

You are a commercially minded professional who stays relentlessly focused on the drivers of tangible results. A collaborative partner by nature, you work seamlessly across technical, commercial, and marketing teams to bridge gaps and drive collective success. You prioritise practical application over innovation theatre, ensuring every solution is built for real-world usage and high adoption. You are comfortable navigating ambiguity and maintain a strong bias for action, thriving in an autonomous environment where you can proactively hunt for opportunities and deliver solutions without requiring constant guidance.

Previous skills & experience:

• Experience with E-Commerce trading levers - conversion, traffic, pricing, merchandising, CRM, and customer experience
• Track record of driving measurable outcomes through automation, analytics, or AI - ideally where speed and experimentation matter
• Hands-on with automation and analytics tech. But you measure success in outcomes, not algorithms

Benefits

Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.

At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers. We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.