AI Platform Observability & Lifecycle Lead

We are moving beyond experimentation into embedding AI in the workflows that matter most - changing how work gets done in meaningful and lasting ways.

At the centre of this is our Enterprise AI Hub: a diverse group of builders across strategy, delivery, product, data and technology, working together to design and deliver practical AI solutions that scale. As we transform how work is done, we are committed to doing so with a strong human-centred lens - ensuring AI improves outcomes for customers, employees and the business while maintaining trust, safety and quality.

About the role

This is a newly established leadership opportunity responsible for creating and evolving Medibank's enterprise capability for AI observability, lifecycle governance and operational assurance.

You'll define how we monitor AI agents, copilots, models and AI-enabled services; establish the controls and standards that underpin responsible AI operations; and ensure AI products can be confidently scaled across the organisation.

Working across a rapidly evolving technology landscape, you'll help create a consistent operating model that enables innovation while managing operational, security, compliance and customer risk.

What you'll be doing

• Define and deliver Medibank's AI observability strategy and roadmap.
• Establish standards for monitoring AI health, performance, quality, safety, adoption and cost.
• Drive operational insight and continuous improvement through meaningful metrics, dashboards and alerting.
• Develop and maintain frameworks that govern AI services from onboarding through to retirement.
• Ensure AI services have clear ownership, risk classification, support models and review processes.
• Define enterprise AI application lifecycle management (ALM) standards.
• Work closely with technical agent developers, architects, data specialists and delivery partners to convert workflow designs into buildable requirements
• Establish monitoring and governance practices that support safety, transparency, privacy and compliance.
• Act as the subject matter expert for AI observability, lifecycle assurance and operational governance.
• Provide evidence-based recommendations that influence investment, risk and operational decisions.

About you

You're someone who enjoys bringing structure and governance to emerging technologies without slowing down innovation.

You'll bring a blend of technical depth, operational leadership and stakeholder influence, along with a genuine curiosity about how AI can create better outcomes for people and organisations.

You'll likely have experience in:

• Observability, reliability engineering, service management or operational governance within complex enterprise environments.
• Demonstrated experience in relevant roles in AI, cloud, platform or data services.
• Designing monitoring, telemetry, incident management and service assurance capabilities.
• AI governance, responsible AI or operational risk frameworks.
• Power Platform, Copilot Studio, Azure or comparable enterprise technology ecosystems.
• Leading cross-functional initiatives involving technology, risk, security and business stakeholders.
• Developing roadmaps, operating models and enterprise-wide capability uplift programs.

What it's like to work here

AI is becoming part of how work gets done across Medibank. Joining the AI Hub means working at the intersection of strategy, technology and delivery to redesign workflows, embed AI into everyday work, and help shape the future operating model of the organisation. You'll work alongside a diverse group of builders, learning fast, experimenting responsibly and delivering outcomes that matter.

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that's why we're reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we're here to help. You can let us know directly in the application form, or if you'd prefer to discuss before applying, please reach out to us c***@*********** or 0*** **** ****.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work