Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Data Scientist role will be pivotal in ensuring the continuity and growth of AFCA’s AI services and AFCA achieving and implementing its future AI and data roadmaps. We’re looking for a Data Scientist to harness AFCA’s modern data platform and Microsoft services to uncover patterns, trends, and relationships across structured and unstructured data. You’ll build classification, prediction, and optimisation models that deliver tailored, actionable insights. 

Working with internal teams and external partners, you’ll help deliver sustainable, innovative, and ethical AI solutions that support AFCA’s strategic goals. We currently have two open positions, 1 x permanent and 1 x 12 month contract.

To be successful, you will need:  

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.