The Head of Digital & AI is a newly created, high-impact leadership role sitting at the intersection of internal transformation and client-facing advisory. You will be the driving force behind how we harness AI to operate smarter, deliver more value to clients, and build new capability - both inside our business and across the clients we work with.

This is a hands-on individual contributor role from day one, with a clear mandate to grow a practice and team beneath you as the function matures.

AI Enabled Operations (Internal)

• Own and drive the AI Enabled Operations program — the end-to-end rollout of AI tooling across internal business functions.
• Define the roadmap for AI adoption, prioritising initiatives by business value, feasibility, and strategic fit.
• Measure and report on adoption metrics, efficiency gains, and ROI across deployed AI initiatives.
• Champion a culture of AI-first thinking across operations, service delivery, and support functions.
• Work cross-functionally with department heads to identify, pilot, and scale AI use cases.
• Govern the responsible and secure use of AI tools in line with company policy and risk appetite.

Client AI Strategy & Advisory

• Lead AI strategy consulting engagements with clients, acting as a trusted executive advisor on their AI journey.
• Conduct executive-level workshops and briefings to help clients identify where AI can create meaningful business value.
• Develop repeatable frameworks, assessments, and playbooks for client AI strategy engagements.
• Collaborate with sales and account management teams to identify and progress AI advisory opportunities.
• Represent the company as a thought leader in AI — contributing to proposals, events, and market positioning.

Strategy, Thought Leadership & Team Building

• Develop and maintain the company's overarching Digital Experience & AI Strategy, keeping it current with market trends and emerging capability.
• Build and articulate a compelling vision for how digital and AI capability differentiates our MSP offering.
• Mentor and develop talent across the business with an interest in digital and AI disciplines

Experience

• 10+ years in technology strategy, consulting, or digital transformation roles.
• Proven experience delivering AI or automation programs in a business operations context.
• Hands-on experience in or leading software / application development — either in-house or in a consulting/agency setting.
• Experience engaging C-suite and executive stakeholders, both internally and as clients.
• Background in managed services, IT consulting, or professional services highly regarded.

Skills & Capabilities

• Strong commercial acumen: able to build business cases, size opportunities, and articulate value.
• Exceptional communicator: equally effective in a workshop room, boardroom, or written brief.
• Ability to translate complex AI and technology concepts into clear, business-relevant language.
• Pragmatic and delivery-focused: comfortable operating without a team or established playbook.
• Entrepreneurial mindset: energised by building something new from the ground up.

Knowledge

• Deep familiarity with the current AI landscape: LLMs, agentic AI, automation platforms, AI-assisted development tools.
• Understanding of MSP business models, service delivery, and the IT landscape of mid-market organisations.
• Familiarity with modern software development practices (Agile, DevOps, cloud-native).

You can always spot a Nexon person: collaborative, driven, professional, and passionate. We approach every project with a shared commitment to get things done, to lead boldly, and to ensure that what we deliver is the right solution for your future success. But more than anything, we care. We care about our clients' organisations and we care about the impact we have on their success.

Who works at Nexon?

Nexon people are always responsive to change, finding ways to drive projects forward without losing sight of the bigger picture. They're constantly keen to try something new and are always looking to drive better outcomes for our clients and our organisation. Sound like you?