About the role
The AI Project and Engagement Coordinator plays a critical role in the execution and delivery of Victoria Legal Aid's (VLA) AI roadmap. This position will coordinate across VLA's AI team and embedded business teams like Legal Help, Digital Service and Strategy team and intake specialists, as well as external vendors to implement innovative, responsible and technically sound AI-driven solutions that improve service delivery and enhance access to justice for all Victorians.

This position will support in driving projects across the full lifecycle including pilot's design, implementation, evaluation and full rollout, providing high-level oversight of project milestones, ensuring seamless cross-functional collaboration and supporting regular reporting to steering committees. It will also play a key role in engagement activities across the lifecycle, from solution co-design through training, pilot participation, feedback and evaluation.

This role is based at our Melbourne CBD office on Wurundjeri Country. 

About you
As our ideal candidate, you will possess:

• Demonstrated experience in project and change management across multiple parallel projects and within cross-functional environments, including embedding new processes and uplifting capability.
• Proven ability to engage and collaborate effectively with a range of technical and non-technical stakeholders to understand their needs, communicate throughout the project and drive outcomes.
• Experience in stakeholder engagement:  running workshops, interactive sessions and other activities, gathering and consolidating feedback, and developing training collateral to support project and operational needs
• Experience coordinating third-party vendors: monitoring SLAs, performance, and ensuring timely handovers and knowledge transfer throughout AI solution pilot and rollout.
• Proven track record in coordinating multiple projects, managing competing priorities, and delivering outcomes through a clear, structured project management approach. Skilled in applying methodologies that ensure clarity, accountability, and sustained momentum across diverse stakeholder groups.
• General understanding of data pipelines, AI and ADM workflows, and an ability to translate between business needs and technical requirements.
• A knowledge of the general business of VLA and a commitment to our vision and values. 

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About VLA
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. 

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve. 

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club (and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
• Access to discounted Private Health Insurance

How to apply

To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria. 

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team. 

For further information, please review the attached position description or contact Lauren Rolfo, Recruitment and Retention Consultant on (03) 9269 0225 or recruitment@vla.vic.gov.au.

No agency applications will be accepted. 

Applications close 11.59pm on 8 February 2026. 

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community. 

VLA is committed to putting the safety and wellbeing of children first.