Do work that matters

We're looking for a Senior Manager to help shape how AI Quality Assurance uses advanced analytics and AI to solve complex customer problems. The role requires the ability to lead teams, own delivery end‑to‑end, and influence outcomes across diverse stakeholders.

See yourself in our team

This role leads the development and delivery of strategic initiatives within the AI Quality Assurance team. It combines strong analytical and problem‑solving capability with a deep understanding of AI and automation, alongside senior‑level leadership.

Your impact and key responsibilities:

Strategy Development & Delivery

• Define and lead strategic initiatives aligned to AI QA and broader business priorities.
• Translate strategy into practical actions.

Analytical Problem Solving

• Lead the resolution of complex and ambiguous problems using structured, data driven approaches.
• Identify patterns, trends, risks, and root causes to inform strategic and operational decisions.

Automation & Reporting Enablement

• Oversee the design and delivery of automated tooling that eliminates manual processes.
• Ensure stakeholders have access to accurate, timely, and reliable reporting on AI performance and team performance.

AI Testing & Assurance Leadership

• Lead testing, validation, and assurance activities to support ongoing AI development and deployment.

Stakeholder Management:

• Build and maintain strong relationships with diverse stakeholders across the broader business.
• Influence decisions through clear insights and recommendations.

We are interested in candidates who can demonstrate:

• Proven analytical and problem‑solving capability, with a strong data‑driven mindset
• Strong understanding of AI, advanced analytics, Machine learning, automation, and data platforms, and apply them in the context of solving data problems to elevate quality assurance outcomes.
• A track record of owning and delivering initiatives end‑to‑end with minimal supervision
• Confidence engaging with senior and diverse stakeholders, with the ability to influence outcomes
• A practical, delivery‑focused approach with the ability to navigate ambiguity and competing priorities
• A collaborative leadership style, with the autonomy to operate independently

Working with us:

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our career's website. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace.

We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply.

If you're already part of the Commonwealth Bank Group (including BankWest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

If this sounds like the role for you then we would love to hear from you.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 04/06/2026