About the Role

This is a fantastic opportunity to help shape the safe and effective adoption of enterprise AI tools across the ABC. The AI Adoption Specialist plays a key role in supporting workforce capability uplift, practical AI adoption and user enablement, helping teams confidently apply AI tools and user-built agents in ways that improve productivity and outcomes while aligning with ABC values, policies and standards.

The role acts as an important link between end users, platform teams and governance groups, ensuring employees are supported to use AI responsibly and effectively without taking on platform engineering or cyber security responsibilities. Working closely with the Enterprise AI Operations Lead, the position escalates platform, integration and operational issues that fall outside approved enablement boundaries

Key Accountabilities

• Lead workforce enablement activities for enterprise AI tools, including onboarding programs, training sessions and ongoing coaching support for teams across the ABC.
• Provide Level 2 support for AI-related enquiries, including advanced "how to" guidance, workflow design support and agent usage assistance within approved guardrails.
• Track and report on AI adoption metrics, tool utilisation and training engagement across the ABC, providing insights to support prioritisation, governance and investment decisions.
• Maintain a structured feedback channel for surfacing user-identified platform limitations, feature gaps and vendor improvement opportunities to support continuous improvement.
• Develop and maintain self-service enablement resources, including user guides, prompt libraries, FAQs and practical use case examples relevant to ABC workflows.
• Facilitate regular workshops, office sessions and capability clinics to support staff adoption and AI capability uplift.
• Support teams to translate business and editorial workflows into safe, repeatable AI-assisted processes, escalating platform, operational or integration issues to the Enterprise AI Operations Lead where required outside approved enablement boundaries.
• Identify common adoption challenges, trends and improvement opportunities, and provide insights to support platform enhancements, training content and governance discussions.
• Assist with the transition and rollout of services from external partners by progressively taking ownership of enablement activities and knowledge resources.
• Work collaboratively with Service Desk teams to strengthen triage processes, knowledge deflection and escalation pathways for AI-related support.
• Promote responsible AI usage by reinforcing ABC policies, editorial standards and acceptable use guidance through all engagement activities.

About You

• Relevant tertiary qualifications in technology, communications, education or a related field, or demonstrated equivalent skills, knowledge and experience.
• Demonstrated experience supporting digital product adoption, change enablement or capability uplift within a large or complex organisation.
• Data literacy and the ability to interpret adoption dashboards, usage analytics and platform telemetry to derive actionable insights and report on programme effectiveness.
• Strong understanding of modern AI tools and concepts, including prompt design, agent based workflows and practical workplace applications.
• Genuine enthusiasm for AI and innovation with a commitment to staying informed of emerging developments and contributing to the successful adoption of new technologies.
• Proven experience managing incidents, problems and change processes using recognised service management methodologies and best practice.
• Ability to explain technical concepts clearly to non-technical audiences, adapting communication styles across a range of roles and disciplines.
• Experience developing user-focused documentation, training materials and enablement resources.
• Strong stakeholder engagement and collaboration skills, with the ability to work effectively across technology, policy and business teams.
• Ability to identify patterns and trends in user behaviour and support requests and translate findings into scalable enablement improvements.

For further information on this position please contact Jamie Nedved, Digital Talent Acquisition Lead via email n***@***********

We respectfully request that Recruitment Agencies do not submit applications for this position.

In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC also aims to achieve a gender-balanced workforce.

If you require recruitment or selection information in an alternative format, or need adjustments or accessibility support, please email a***@***********

For more information on working at the ABC visit abc.net.au/careers