RACV 485 Bourke Street Melbourne

RACV Office | Noble Park and Melbourne CBD location

Fixed Term – 12 months | Hybrid working – 3 days in Noble Park office

Competitive Salary | Discounts on selected RACV products

You'll be part of a workplace where you feel you belong

Join RACV's Group Design Practice, a multidisciplinary design community bringing together UX, UI, product, content and service design to deliver brilliant human-centred experiences. In this role, you'll be embedded in the AI squad within our Transformation Division, helping RACV teams adopt and get value from emerging AI tools through thoughtful, intuitive design.

About the Opportunity

As our UX/UI Designer, you'll design and create intuitive, visually engaging and functional user experiences and interfaces for new and existing internal AI products used by RACV staff and Member Engagement consultants. You'll ensure these platforms deliver seamless experiences that improve productivity, reduce complexity and support business objectives, helping drive confident adoption of AI tools across the organisation.

You'll work closely with Product Owners, Technical Leads, developers and business stakeholders to translate AI capabilities into user-centred solutions that deliver measurable efficiencies, while upholding RACV's design standards and accessibility requirements.

Come along for a new journey

You'll be instrumental in leading and collaborating with the Digital team and broader business. Here's a glimpse of what you'll be doing:

UX/UI Design

• Deliver and execute end-to-end design using agile and design thinking principles
• Create journey maps, wireframes and interactive prototypes
• Refine concepts into high-fidelity designs ready for implementation
• Create interaction flows and UI patterns that enable intuitive experiences
• Help establish human-AI interaction design patterns
• Collaborate with developers to ensure accurate implementation of design specifications

User Research & Analysis

• Conduct user testing, analysis and evaluation to identify opportunities to improve experiences
• Help facilitate ideation sessions and design workshops using HCD methods
• Translate insights into actionable design solutions that address pain points and enhance workflows

Stakeholder Management

• Collaborate on designs with key project stakeholders and subject matter experts
• Present design concepts and rationale for feedback and approval
• Drive high-quality delivery by partnering with Product Owners, Technical Leads and Business Owners

Who we're looking for and what you'll bring

Thrive in an environment where people are at the heart of everything. You'll come with:

• 3+ years' experience in UX design (or equivalent industry experience) in a digital/design practice
• Experience designing internal interfaces (e.g. CRM), tools and systems
• Ability to translate complex AI capabilities into user-centred design solutions
• Familiarity with AI-specific tools (e.g., Cursor, Figma Make, Miro AI)
• Proficiency in Figma, Adobe Creative Suite, Miro and Jira
• Experience creating/maintaining design systems, component libraries and interaction patterns for emerging technologies (including AI)
• Tertiary background in Design, HCI, Digital Communications, Psychology or related field (or equivalent experience)
• Portfolio demonstrating delivered work and strong UX processes
• Basic front-end knowledge to support collaboration with developers
• Up to date with AI and design trends, tools and technologies

There's so much on offer when you join RACV with benefits including

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Club Membership and great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

Application Process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Submit your CV via the link below.