• Shape customer and employee experiences through AI
• Work on enterprise‑scale AI initiatives with real impact
• Career growth within an established Innovation team

Bring a human‑centred lens to AI adoption and help shape how customers and employees experience emerging technology, while building your career in a growing innovation function.

About the Role

As an AI Adoption Specialist, you will support the successful adoption of AI by designing and validating customer and employee experiences across claims and customer service initiatives. Working closely with delivery squads, you will turn research insights into practical patterns that teams can apply as AI capabilities scale across the business.

What You’ll Do

• Design, test and validate AI‑enabled solutions with customers and internal teams, adapting research methods to suit emerging and ambiguous use cases
• Create conversational and other designs, workflows, wireframes and UI concepts that support clear, usable AI experiences
• Partner with delivery squads to plan and run testing across design, UAT and post‑launch phases, aligning activity with sprint cycles
• Translate insights into practical tools such as checklists, templates and design patterns that teams can use immediately
• Support squads to build capability in user‑centred validation approaches for AI, sharing guidance and applied learning
• Analyse insights from research, analytics and interaction data to identify patterns, opportunities and experience improvements

What You’ll Bring

• Experience selecting and applying research and testing methodologies in complex or emerging problem spaces
• CX / UX is highly desired, in addition to service design skills
• Background in experience design, service design or behavioural research, with the ability to design and test digital solutions
• Strong ability to synthesise qualitative and quantitative data and convert findings into clear, actionable outputs
• Experience working in agile delivery environments alongside cross‑functional teams
• Confidence communicating insights and recommendations to both technical and non‑technical audiences
• Comfort working in forming teams and evolving domains, with a curious and adaptable approach

What You’ll Enjoy

Access our award‑winning Shine platform, your central hub for exclusive perks, wellbeing support, career development, and recognition

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance‑based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefits

At Suncorp, we believe we are our best when our workforce reflects the diversity of the communities we serve. We provide reasonable adjustments in recruitment and the workplace; please let us know what you need.