Why your role matters

The Power Platform Specialist, (internally called Senior Business Enablement Analyst) leads the design, optimisation and implementation of scalable digital solutions that extend CRM platforms and student systems. Personally using/leveraging low-code platforms, AI-enabled tools, and emerging technologies, the role drives business process improvement, automation, and improved service delivery across student and staff-facing operations.

Speciality skills include: Power Automate, Power BI, Dataverse, Power Apps, Power Query, Custom apps, Model driven apps, process improvement, process optimisation, D365 and emerging AI technology.

Working closely with business stakeholders, the role identifies opportunities to re-engineer processes and delivers sustainable, user-centred solutions aligned with institutional priorities. It translates operational needs into practical technical solutions that streamline workflows, reduce manual effort, and improve responsiveness, while also supporting experimentation through prototypes and proof of concept initiatives.

This is a hands-on technical delivery role with direct accountability for the design, implementation, and delivery of technical outcomes. While collaboration with other technical teams across UNSW is encouraged, the role does not have a dedicated technical team reporting to it. The successful candidate must therefore possess strong technical skills and be capable of delivering solutions independently while effectively leveraging expertise across the broader organisation where required.

This Senior role mentors junior analysts and from time-to-time citizen developers within teams, fostering a culture of enablement and continuous improvement. The role requires a blend of technical expertise, solution design, stakeholder engagement, and delivery oversight to ensure platforms are secure, effective, and sustainable.

The position reports to the Manager, Student Systems (Core Connections) and has one direct report.

Specific accountabilities include:

• Continuously assess platform capabilities, new features, and emerging technologies to inform solution roadmaps and foster a culture of innovation. Apply expertise in Agile delivery, business process reengineering, CRM, and digital solution design—including low-code platforms (LCAP) and AI—to deliver improvements that enhance the student and staff experience.
• Collaborate with IT, academic divisions, student services, vendors, and governance bodies to ensure cross-functional alignment, stakeholder buy-in, and user-centred design.
• Translate complex business needs into practical solutions that emphasise scalability, reusability, automation, and alignment with business-led strategies.

About You

• Previous experience in business systems, information technology, or related disciplines
• Experience in designing and delivering solutions using Microsoft Dynamics 365 and the Power Platform (Power Apps, Power Automate, Power BI, Dataverse), or equivalent enterprise technologies, with an emphasis on scalable, user-centric applications
• Proficiency in low-code and no-code development principles, with hands-on experience in system integrations (e.g. APIs, webhooks), and a solid understanding of solution governance, security, and lifecycle management
• Excellent analytical and problem-solving skills, with an iterative, user-focused approach to digital solution design and continuous improvement
• Proven ability to communicate complex technical concepts in clear, accessible terms, and to collaborate effectively with both technical and non-technical stakeholders to ensure user-centred design and adoption
• Demonstrated experience in solution testing, user support, and documentation, with a focus on usability, adoption, scalability, and continuous improvement
• Demonstrated success leading or mentoring others in a digital delivery environment, including capability uplift of junior staff or citizen developers, and contributing to a collaborative, high performing team culture
• Proven experience working in Agile or hybrid delivery environments, with a focus on delivering incremental value and adapting to evolving priorities
• Strong commitment to continuous learning and staying abreast of emerging technologies, AI tools, and platform innovations

In addition to the responsibilities outlined above, the following may also be required:

• Occasional work outside of standard business hours is required to complete performance verification testing for release, including upgrades
• Role may involve supervising external contractors, consultants, and fixed-term project staff

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

How to Apply: Submit your resume & cover letter addressing the "About You" section of the job and telling us why you're interested in the role. You'll also be asked a couple of questions when submitting your application.

Applications close: 23rd November 11.55PM

Pre-Employment Checks

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.