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Generative AI Knowledge Engineer

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Hays
Sydney, NSW
Full Time

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Posted 10 months ago
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Contract - Generative AI Knowledge Engineer
Your new company
  • A leading Australian financial services organisation offering retail and business banking, funds management, superannuation, insurance, investment, and sharebroking services.
  • The organisation focuses on modernising its information ecosystem by blending automation, AI, and knowledge management practices.
  • You will join a broad, geographically distributed engineering and product group that works closely with subject-matter experts to deliver scalable solutions.
Your new role
  • Drive the transformation of the ServiceNow knowledge base by making content easier for AI systems to understand and use.
  • Locate and prioritise gaps and inaccuracies across the knowledge estate using AI-driven discovery techniques.
  • Architect and build automated pipelines that draft, tag, classify, and publish knowledge artifacts while preserving governance standards.
  • Create human-in-the-loop workflows where generative models produce initial article drafts and experts validate final outputs.
  • Integrate and tune enterprise generative-AI tooling and chatbot platforms to lift search relevance, increase self-service success, and improve conversational answers.
  • Replace repetitive manual steps in the current knowledge suite by designing ServiceNow-based automation and API-driven processes.
What you'll need to succeed
  • Hands-on experience implementing and operating ServiceNow Knowledge Management and workflow objects.
  • Practical AI development experience on major cloud stacks and familiarity with generative model deployment and tuning.
  • Strong background in natural language processing, prompt engineering, and LLM-driven knowledge solutions.
  • Proven ability to design and deliver automation using workflow tools and API integrations.
  • Solid software engineering skills with experience in production-grade implementations.
  • Knowledge of enterprise search, semantic retrieval, and retrieval-augmented generation approaches.
  • Programming capability in Python, PowerShell, or JavaScript for integrations and automation tasks.
  • Demonstrated commitment to ethical AI practices, responsible data handling, and high standards for content accuracy.
  • Previous delivery of knowledge management or AI-driven initiatives within large organisations.
What you'll get in return
  • A high-impact contracting assignment where you shape the organisation’s knowledge automation direction.
  • Regular exposure to advanced generative-AI tooling and opportunities to influence platform and architecture choices.
  • Collaboration with a large, globally distributed engineering team and senior technical leaders.
  • Meaningful professional growth and the chance to futureproof enterprise knowledge assets for AI consumption.


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