• Drive automation, AI and platform innovation across transformation programs
• Hybrid working with flexibility and wellbeing support
• Career growth through cross-functional collaboration and strategic impact

Help shape the future of automation and AI at Suncorp. Collaborate across teams to deliver platform enhancements that improve customer experience and operational efficiency.

About The Role

As a Business Analyst in a newly established Voice Platform Team, you’ll support platform enhancements and drive the adoption of new AI tools. You’ll work closely with delivery teams, product owners, and stakeholders to translate business needs into meaningful solutions that support Suncorp’s transformation strategy.

What You’ll Do

• Act as a platform subject matter expert, translating business needs into actionable requirements
• Collaborate with product owners and delivery teams to ensure solutions align with customer strategy
• Facilitate workshops, design sessions, and solution reviews to support agile delivery
• Analyse and document requirements, validate business benefits, and support solution design
• Build strong relationships across technology and business teams to drive successful outcomes
• Support UAT and post-implementation activities to ensure smooth transitions and customer satisfaction

What You’ll Bring

• 5+ years experience in business analysis within technology or platform teams
• Strong understanding of Agile practices, BABOK, and solution design principles
• Proven ability to manage stakeholder expectations and resolve conflicting priorities
• Experience with cloud technologies (AWS, Azure) and platforms such as NodeJS, React.JS
• Excellent facilitation, presentation, and communication skills
• Ability to analyse complex problems and deliver clear, customer-focused solutions

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.