As the Group AI Manager, you will play a pivotal role in translating Service Stream's enterprise AI strategy into real business outcomes. This leadership position focuses on driving transformation, uplifting organisational capability, and enabling enterprise-wide adoption of AI solutions. You will oversee the end to end delivery of AI initiatives - from identifying high value opportunities and building business cases, through to execution, value realisation, and managing change across the organisation.

This is a full-time permanent position, based out of our Collins Street office supporting hybrid working arrangements (3 days in office) and is only open to Australian Citizens.

Key Responsibilities:

• Serve as the primary point of contact for AI across the Group, advocating for AI adoption and enabling teams through training, guidance, and capability uplift.
• Own and manage the Group AI roadmap, ensuring initiatives are prioritised, sequenced, and aligned to strategic transformation goals.
• Lead development of robust business cases, defining business problems, recommended AI solutions, and projected commercial returns (ROI).
• Conduct cross-functional discovery workshops to identify AI opportunities and gather requirements for transformation initiatives.
• Establish and track KPIs to measure commercial value, ensuring delivery outcomes meet original business case expectations.
• Enforce Data & AI governance, ethical standards, and security controls across all AI initiatives.
• Provide executive-level reporting on roadmap progress, risks, and delivery performance.
• Oversee the full delivery lifecycle, coordinating internal teams and external partners to ensure quality outcomes.
• Manage third‑party suppliers and strategic partners, ensuring contractual performance and value delivery.
• Champion change adoption, ensuring AI solutions are embedded into business processes and operationalised effectively.

Skills and experience

• Must be an Australian Citizen.
• Significant experience in Data or Digital Transformation, Product Management, or similar transformation and delivery‑focused leadership roles in complex corporate environments.
• Strong stakeholder management and the ability to influence senior management, facilitate workshops, and drive cross‑functional alignment.
• Strong understanding of AI, Machine Learning, and Data Science concepts, with the ability to translate technical capability into business value.
• Proven track record of delivering measurable commercial outcomes through transformation initiatives.
• Demonstrated experience developing high‑quality business cases and investment proposals.
• Experience working within established governance, compliance, and risk frameworks.
• Strong change management capability, with experience driving adoption of new technologies or workflows.
• Excellent communication, analytical thinking, and problem‑solving skills.
• Ability to work collaboratively across diverse business units while also operating independently when required.

Qualifications

• Undergraduate degree in Business, Commerce, Information Technology, Engineering, or a related field (mandatory).
• Certifications in Product Management (CPM, CSPO) and/or Project/Program Management (PRINCE2, PMP, Agile/Scrum) — highly regarded.
• Strong literacy in AI and data concepts, supported by relevant training or professional development.

About Us

Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia's essential service networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

• Flexible working – We genuinely consider all flexibility requests.
• Growth – Career development opportunities across our expanding business.
• Discounts – Access to hundreds of major retailers including Woolworths, Airbnb, JB Hi‑Fi, and Bupa.
• Paid leave – Parental, cultural, community service, study, corporate volunteering, and purchased leave.
• Culture – A workplace that values diversity, inclusion, and celebrates excellence.

How to apply

Please submit your interest via the Apply button, where you will be directed to create a profile in our system. We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disabilities or neurodivergence, and those from LGBTIQA+, Veteran, or other diverse groups.

Applications will not be accepted via email. If you require reasonable adjustments during the recruitment process, please contact: t***@***********