About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we're focused on delivering a wide range, low price and great service.

We're about inspiring new ideas and thinking outside the box. We're about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We're about teaching a customer something new and supporting the community. We're about making a difference.

About the role

We are looking for an AI Product Owner & Process Engineer to define, shape, and deliver AI-powered solutions that turn strategic ideas into measurable business outcomes. In this role, you'll sit at the intersection of business strategy, product thinking, and engineering delivery, working closely with the AI engineering team, project managers, and business stakeholders.

You'll translate complex business challenges into clear requirements, manage the AI product backlog, and guide initiatives from early concept and experimentation through to production-ready solutions. You'll also play a key role in identifying high-impact opportunities where AI can improve productivity, cost efficiency, and customer experience, ensuring every initiative delivers real, measurable value.

What You'll Do

• Translate business problems into clear visions, functional and technical requirements, including epics, features, and user stories.
• Manage and prioritise the AI product backlog to align with business priorities and delivery timelines.
• Ensure compliance with data governance, security, and quality standards'
• Work closely with engineering and data science teams to define AI model inputs, outputs, and performance measures.
• Lead hypothesis-driven prototyping and experimentation to validate ideas and reduce delivery risk.
• Define and track success metrics to measure the impact of AI initiatives.
• Maintain documentation and governance using Jira and Confluence.
• Engage with stakeholders to gather insights, test ideas, and refine product direction.

About you

You are a strategic thinker and pragmatic problem solver who enjoys turning complex business challenges into practical, technology-driven solutions. You're comfortable working across both business and technical teams, helping translate ideas into structured plans that teams can execute. Experience working in startups or fast spaced, early-stage environments is highly valued, where adaptability, ownership, and the ability to move from idea to execution quickly are essential.

You thrive in collaborative environments, communicate clearly with diverse stakeholders, and bring curiosity and energy to exploring how emerging technologies can solve real-world problems.

To succeed in this role, you will also bring:

• A Bachelor's degree (or higher) in Engineering, Software Engineering, Product Design, Human-Computer Interaction, AI, or a related discipline.
• Experience in product management, innovation, or a similar role.
• Experience working with AI-enabled products, AI prototyping, or emerging AI technologies.
• Strong ability to translate business needs into technical requirements and product backlogs.
• Experience collaborating with engineering, data science, and architecture teams.

#LI-MR1, #LI-HYBRID

Our culture

If you're searching for an organisation that's truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let's make bigger things happen – for all of us!

We celebrate our teams' uniqueness by offering genuine team member benefits to the Officeworks family:

• We're all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.