Do you have a passion to work with customers on their most forward-looking AI initiatives? We are seeking someone interested in researching the impact of, and designing for experiences in solutions supported by AI? Then, come join us!

The Industry Solutions Engineering (ISE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges.

We work closely with our customers to jointly develop code for cloud-based solutions that can accelerate their organization. We work in collaboration with Microsoft product teams, partners, and open-source communities to empower our customers to do more with the cloud. We develop solutions side-by-side with our customers through collaborative innovation to solve their challenges. This work involves the development of broadly applicable, high-impact solution patterns and open-source software assets that contribute to the Microsoft platform.

We are looking for an AI Product Designer with strong human factors, design research, and product design skills to join our expanding team. The ideal candidate not only knows how to inject the best design and research approaches into projects which ultimately result in digital experiences, but is also experienced in working with data to infer insights and to use those insights to inform design decisions. Our focus is on projects where AI is a significant part of the solution so comfortability in this space, and experience in responsible AI design is necessary. In addition to collaborating directly with customers, you will be working with our cadre of Microsoft Data Scientists, Program Managers, & Engineers to drive human-first outcomes. Our work on projects is often changing and ambiguous, so knowing how to work with flexibility is needed.   

You will need to have the business acumen to understand customer business problem spaces across the varied industries we work in and proactively undertake design research for the purpose of uncovering unstated needs that help define customer solutions. We value Design because we know it gives us a holistic view of how business goals, and human experiences are affected by interactions between data, algorithms, context, logic and interfaces. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role can be based in Sydney or Melbourne.

Required/Minimum Qualifications

• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).

• 3 years of industry experience using and designing for AI

Additional or Preferred Qualifications

• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).

• 6+ years experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process

• Enjoy travel and are comfortable with travel up to 25%

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world! 

At Microsoft, we are seeking people who have a passion for the positive impact technology can have on communities and for making a difference in the world. Within ISE, you will find a wide range of backgrounds, perspectives, personal and cultural experiences which are vital to our success with our customers.  It’s an informal and flexible work environment and you’ll be welcome to work in the way that best enables you to get your job done.   

We invest in your health, wellness, and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.    

#ISEngineering 

#WSS

• Facilitate stakeholders in design-led ideation and product specification  

• Deliver detailed designs and definitions for end to end experiences  

• Apply responsible AI principles in approaches and delivery of solutions 

• Design and conduct both qualitative and quantitative research to understand customer needs, discover pain points, and evaluate experiences  

• Produce impactful artifacts including visualisations of findings & insights which are visually rich and bring clarity to the space being studied 

• Represent the disciplines of Design and Design Research within technically oriented, multidisciplinary teams 

• Collaborate on shaping solutions through evidence-based research, using insights to inform holistic concepts 

• You will embody our culture and values 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Industry leading healthcare

• Educational resources

• Discounts on products and services

• Savings and investments

• Maternity and paternity leave

• Generous time away

• Giving programs

• Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.